FAQ's - Frequently Asked Questions
Who pays for the repair of my vehicle?
If the damage to your vehicle is a result of your error and you
have comprehensive and/or collision damage, then your insurance
company pays for the repairs (less your policy's deductible).
You are responsible for paying the deductible amount directly to
the repair facility.
If the damage to your vehicle is a result of the error or negligence of someone
else, then their insurance company is responsible for paying the full amount of
the repair costs.
Who guarantees the repairs to my vehicle?
The collision repair facility guarantees its own work. An
insurance company or other third-party cannot effectively guarantee the quality,
thoroughness, and craftsmanship of the repairs. Most major insurance
companies will also guarantee the repairs to your vehicle if done by a
participating direct repair facility.
Can I select the facility that will repair my vehicle?
Yes-the choice is entirely yours. An insurance company may make a
recommendation, but they cannot force you to take your vehicle to a facility of
their choosing.
Do I need to get three estimates?
No, there is no law requiring three estimates. You have the right to have your
vehicle repaired at the repair facility of your choice.
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